Business process outsourcing (BPO) Call Centre or center belongs to the sourcing sector, which is the act of outsourcing some aspect of your business’s operations to a third-party vendor or service provider. A BPO call center is a team of outsourced agents who handle incoming and outgoing customer calls for other businesses.
A call center is a centralized department that handles inbound and outbound calls from current and potential customers. Call centers are located either within an organization or outsourced to another company that specializes in handling call.
The global market for Call Centers estimated at US$314.5 Billion in the year 2022, is projected to reach a revised size of US$494.7 Billion by 2030, growing at a CAGR of 5.8% over the analysis period 2022-2030 as per Google Consensus.
The global market for Call Centers estimated at US$314.5 Billion in the year 2022, is projected to reach a revised size of US$494.7 Billion by 2030, growing at a CAGR of 5.8% over the analysis period 2022-2030 as per Google Consensus.
